The IT support team assists employees of the GFZ in all questions and problems regarding the central IT services. All employees can utilise the help of the IT support team by calling the hotline, writing an e-mail or via a web-based ticket system.
The hotline can be reached under the number +49 331 6264-2845.
Business hours:
Mon-Thu 8:30 - 16:00
Fri 8:30 - 15:00
(local time Potsdam)
To contact us per email use the address it-support@gfz.de.
The ticket system is only accessible within the GFZ-network.
We support and advise you on the use of our services:
- Data exchange and collaboration
- Data storage, archiving and backup
- Network
- High-performance computing
- E-mail and certificates
- Campus software and licenses
- Web services, internet, intranet and project websites
- Servers and IT operation
- Databases and applications
- IT security and anti-virus
- Software development
- Video conferences
- Printing of posters
How can I connect to the GFZ guest WLAN?
A guest account is required to use the GFZ guest WLAN. You can obtain this account from your GFZ contact person. Connect to "GFZ-GUEST", the website to enter your account information will open automatically.
How do I use Eduroam to connect to the internet?
With Eduroam, you can connect to the internet on the GFZ campus as well as in other participating universities and institutes. You need an Eduroam account from a participating institution.
As a GFZ employee, how do I get a user account?
To obtain a user account at GFZ, you have to fill in an online account application together with an employee already having a user account. Please contact your department's secretary or your responsible system administrator.
I cannot log in. What shall I do?
Contact the help desk via telephone or send an e-mail to it-support@gfz.de containing the following information:
- Your account name
- Name of the service you cannot log in to
- Error message supplied by the service
What is the difference between GFZ intranet website and GFZ website?
The GFZ website is accessible globally from the internet and contains primary contents, which are intended for the general public.
The GFZ intranet site can be reached only from the GFZ network and contains information that is intended only for GFZ staff.
How can I access the GFZ intranet website?
The GFZ intranet website is only accessible within the GFZ network.
How can I connect to the GFZ network while at home or on a business trip?
If you are off-campus, you can connect to the GFZ network using a VPN client. For more information, see the “Remote Access (VPN)” section below.
Can I use the “eduroam” Wi-Fi?
On the GFZ campus and at other participating institutions, you can connect to the “eduroam” Wi-Fi using your GFZ account. This allows you to access the internet. For more information, see the “Eduroam (Wi-Fi)” section below.
As a GFZ employee, you can access the GFZ network from outside the GFZ network (e.g., from home) using a work computer. This gives you access to the intranet, central servers, and your department’s servers.
Prerequisites
To use remote access via VPN with your GFZ account, you must activate the service on the "Passwords & Services" page on the intranet and set a domain password. You will also need your configured two-factor authentication for VPN access.
A work device with the VPN client installed will also be necessary. Contact IT Support or your section administrator for installation.
VPN Client
Use the FortiClient software to connect to the GFZ network.
First, register your client by logging in to the FortiClient app with your username and domain password under "Zero Trust Telemetry."
In the "Remote Access" section, you will then find the profile for the remote connection. Click "Connect" and log in again to establish the VPN connection.